Introduction
We have all seen an increasing amount of chatbots greeting people as soon as
they enter a website. This is a fairly new thing that helps companies stay in
touch with their customers in a quick and simple way. If you have never worked
with a chatbot before, you are probably confused on why they are so useful and
good for both the companies and the users. In truth, they enable better
communication between users and companies, boost engagement, customer
experience and conversions.
The good news is that adding a chatbot to your website is there to communicate
with your customers further than just a welcome message. When a chatbot is
personable and human like – which isn’t that hard to achieve – you can get
conversions both during the night and during the day. There are tools which
are readily at your disposal and they can help you use simple information to
create a great chatbot.
Here are some tips you can use to increase your conversions with chatbots:
Improve customer service
Even if you don’t use chatbots for anything else, customer service is a
crucial point of what these things can do. You should implement it for this
reason and it can make your customers like your brand more. Consumers are used
to instant responses and gratification and the tech what’s available
everywhere else is helping them learn more about brands, companies and
solutions to their problems. They are accustomed to getting what they want
when they want it and if your website fails to do this, you can forget about
getting more sales.
So, you need to make the chatbot there to cover all of the customer service
needs. According to research, people are also more willing to pay for services
which have a better customer service. To understand this better just imagine
if you bought something new from a company but you don’t understand anything
about it – you might need some help with it. That’s how your customers feel
all the time.
They will have various questions about your products and services. You can use
this to eliminate their worries and confusions, increasing your chances of
making a sale. This will make you stand out on the market.
Give recommendations
Users don’t have to search through your store to find the perfect item – your
chatbot can give them recommendations that will lead them straight to the
perfect products for them. Bots talking to customers can guess precisely what
the customers are looking for and they can give them various options based on
their needs. This can be their own personal shopper. There are several ways to
do this – a chatbot can offer a quiz which would lead the consumers straight
to the products that they need, or it can deliver some products based on short
and simple answers.
Qualify leads
Since some of your visitors might be more qualified than others, you can use
the chatbot to qualify leads. You can use this to determine if you should
spend more time on them and should you spend time converting them or if you
should focus more on other visitors. Chatbots are super useful here. They
automatically talk to your visitors and ask them the right questions to see if
they qualify enough as leads. When your chatbot qualifies the leads, you can
focus on them, or if people are not qualified, you can move on.
Use it to engage with people on social media
People don’t even have to visit your website to purchase when you have
chatbots. People interact on social media and they are already there most of
the time – they might not want to take the extra step to go to your website
and then purchase something from there. You can take many advantages of this
and get your prospects to buy directly from social media with the usage of
chatbots. You can, for example, create a chatbot on the Facebook messenger and
then market your services there. This can add more convenient ways for
consumers to make a purchase. This is good because you are meeting with people
on their own familiar terrain and they will be able to purchase your products
from their favorite social media apps.
Wrap Up
The new world of online shopping is big and exciting. You don’t have to miss
out on any part of it and you can make many sales by using a chatbot.
Jenny Han is a marketer and writer at
Essay For Sale and
Write My Research Paper. She develops marketing strategies and finds new ways to create a better
relationship with their consumers. Also, she is a tutor at
Personal Statement
Help. In her free time, Jenny loves to blog to help people reach their full
potential.
